FAQ’s

Whole House Renovations

At what point during the renovation process should I contact an AV contractor?

We would recommend that you get in touch with your AV contractor at the same time as your general contractor. Our work is so varied, that we often have more systems in a residential renovation than the electricians, therefore having us on board during the very early design stages ensures that the correct information is passed on to the builders and that this information is present before crucial design and building decisions are made.

What type of cable(s) do I need and where should they be installed?

This is an impossible question for us to answer accurately without the final specification being known. We always need to know what you want to have on the end of each cable before specifying the type of cable and the exact location for it to be run to and from.

The early discussions regarding specification are so important and the golden rule to remember is:

The most expensive cable is the one you forgot!

How much does a smart home system really cost?

This will depend on the specific system you want to go with. After the initial enquiry, we would meet with you to discuss your requirements. If you already have a budget, this would be beneficial for us to know. If not, we will prepare a preliminary proposal for you which will be a starting point for further discussion. Upon receiving this, we would encourage another meeting to run through our initial ideas and tailor the proposal to meet your budget and requirements.

Lighting Control

What is a lighting control system?

A lighting control system is an intelligent lighting system which is scene based. It is wired differently from conventional lighting, so it is important to determine whether you wish to have a lighting control system before the first wiring is installed.

Lighting control systems are based around keypads which are located in the rooms, in place of traditional switches. Enclosures located in media rooms or AV racks and modules which are housed within the enclosure.

The electricians then run in all the required wiring back to this enclosure and they are all terminated away into the lighting control modules. Our specialist lighting control programmers then program the system to create scenes which are allocated to buttons on the keypads. These buttons are engraved and we would work with you to tweak these scenes so that they work for your family.

Which lighting control systems do you recommend?

We would recommend Lutron as the main choice for lighting control. If you already have another system (Crestron, Control4, etc.) then it may be better to continue using that lighting control system. Lutron integrates flawlessly with control systems such as RTI, Control4, Crestron, and Savant.

What factors do I need to consider when designing my lighting scheme if I have a lighting control system?

It is important to consider costs, compatibility and design. The cost of the lighting control system will relate mainly to the number of circuits that you have and the system you have chosen. 

Compatibility is also important you need to ensure that the light fittings you choose can be dimmed using a lighting control system. We need to choose the correct control depending on each light. Do we need dimmable? Low voltage? Do we want to schedule lights to automatically turn on/off?

Light controls are on almost every wall of your home so it is important to choose one that fits seamlessly with the homes design.

Data & Wi-Fi

Why do I have fast wired internet, but slow wireless internet in my house?

If your internet connection is testing very high when the router is connected directly to the incoming line, but then your wireless speeds are dramatically lower throughout the house, there may be many different reasons for this. 

Firstly, your signal may be too weak and this will be because there is only a limited Wi-Fi range on any standard router. We would recommend that a Wi-Fi system is put in place which is a network of access points located across the property.

Secondly, you could be subject to interference from other people all sharing the same 2.4GHz frequency band. Our systems allow you to operate on the less crowded 5GHz band which optimises performance.

Thirdly, it is important to ensure that all networking equipment is optimized. It only takes one component on the grid to be out of date and slow down the entire network. We can assist you with a free review of your network and release recommendations as to how to increase speeds. 

Can you retrofit a Wi-Fi system if I have no wiring in place?

Yes we can! We can use access points strategically placed throughout your property, connected only with a standard power supply. Only 1 single access point needs to be wired and this is typically placed next to the router. The access points then ‘mesh’ creating a house-wide, stable, Wi-Fi network across the property.

This is the perfect solution when you do not want to install cables and cause damage to your property.

Can you help me find the fastest internet speeds available for my home?

Yes, we offer this service to all clients. If we have a landline number and/or postal code, we can run this past our internal checking system and the recommend the fastest provider to you. 

Control Systems

Why do I need a control system?

A control system eliminates the need for having multiple remote controls to operate your AV system. In one room alone, it is sometimes possible to have a remote for the TV, one for the Cable/Satellite receiver, AV Receiver, Apple TV/Android Box, Blue-Ray player. This is 5 remotes for 1 screen – not only is this untidy, but it is also very easy to press the wrong button and get the system out of sync. 

A control system eliminates the need for these remotes and replaces them with a single hand held remote or touchscreen or even just your iPad.

If you have equipment hidden away in an AV rack or a centralized system, in general a control system is necessary to be able to control the equipment away from the rack in the rooms.

Does a control system have to be expensive?

No it doesn’t. The cost of a control system will depend a lot on what you want controlled and the systems you want to use. We can work with your budget and assist you in choosing the system that works well for you.

Why Choose Us?

Friendly & Reliable

We are always easy to reach and comfortable to talk to.

Detailed Proposals

Detailed down to the decibel, we like to say. We always explain things clearly on paper.

Custom Solutions

Every system is custom designed to meet your needs.

Continued Support

Just because the project is done doesn’t mean we are. We are always available to help with any concerns after the job is completed.

Knowledgeable

We understand technology can be confusing, so let us make it simple for you.